Terms and Conditions

1. About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Mentioned platform located at mentioned.com.au (“Platform”), operated by Mentioned (“we,” “us,” or “our”).

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Service Description

Mentioned is an AI search visibility tracking platform that provides:

• Brand visibility monitoring across AI search engines including ChatGPT, Claude, Perplexity, Google AI Overviews, and others
• Competitor visibility tracking and comparison
• AI-generated query tracking and analysis
• Content recommendations optimised for AI citation
• Reporting and analytics dashboards
• Agency and white-label reporting features (where applicable to your plan)

We may update, modify, or discontinue features of the Platform at any time with reasonable notice.

3. Eligibility

To use Mentioned, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete registration information
• Not have been previously suspended or removed from the Platform

If you are using the Platform on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

4. Accounts

• Each account is for a single person or legal entity
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Subscription Plans and Pricing

5.1 Plans

Mentioned offers tiered subscription plans currently priced at $60, $150, and $300 AUD per month. Features, usage limits, and inclusions vary by plan.

5.2 Founding Member Pricing

Current pricing may reflect founding member or beta rates. We reserve the right to adjust pricing with at least 30 days written notice. Existing subscribers will be notified before any price changes take effect on their account.

5.3 Billing

• Subscriptions are billed monthly in advance
• Payment is processed securely via RevenueCat and its underlying payment providers
• All prices are in Australian Dollars (AUD) and inclusive of GST where applicable

5.4 Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial billing periods

5.5 Refunds

Refunds are handled on a case-by-case basis at our discretion. If you believe you are entitled to a refund, contact us at mentionedaus@gmail.com. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

6. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Infringe upon the intellectual property rights of any third party
• Attempt to gain unauthorised access to the Platform, other accounts, or related systems
• Transmit malware, viruses, or any other harmful code
• Interfere with or disrupt the integrity or performance of the Platform
• Use automated tools (scrapers, bots) to access the Platform outside of intended functionality
• Resell, sublicence, or redistribute access to the Platform without our written consent
• Use the Platform to reverse-engineer or build a competing product
• Misrepresent your identity or affiliation

We reserve the right to suspend or terminate your access for any violation of these terms.

7. Agency Accounts

If your subscription plan includes agency or white-label features:

• You are responsible for ensuring your end clients are aware that their data is being processed through the Platform
• You must have appropriate agreements in place with your clients regarding data collection and usage
• White-label reports generated through the Platform remain subject to these Terms
• We are not a party to any agreement between you and your clients

8. Intellectual Property

8.1 Our IP

The Platform, including its design, features, code, branding, and documentation, is owned by Mentioned and protected by Australian and international intellectual property laws. Nothing in these Terms transfers ownership of any of our intellectual property to you.

8.2 Your Content

You retain ownership of any content, data, or materials you upload or input into the Platform (“Your Content”). By using the Platform, you grant us a limited, non-exclusive licence to use Your Content solely for the purpose of providing and improving the service.

8.3 Anonymised Data

We may use anonymised, aggregated, and de-identified data derived from your use of the Platform to improve our services, conduct research, and develop new features. This data will not identify you or your business.

9. Data and AI Search Results

• The Platform tracks and displays information from third-party AI search engines. We do not control the outputs of these AI engines and make no guarantees about the accuracy, completeness, or consistency of AI-generated responses
• Visibility scores, rankings, and recommendations are based on our analysis methodology and should be used as one input into your marketing decisions
• AI search results can change frequently and without notice from the underlying AI providers

10. Limitation of Liability

To the maximum extent permitted by law:

• The Platform is provided on an “as is” and “as available” basis
• We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components
• Our total liability to you for any claim arising from or related to these Terms or your use of the Platform is limited to the total amount you paid to us in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy implied or imposed by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded or limited.

11. Indemnification

You agree to indemnify and hold Mentioned harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Platform
• Your breach of these Terms
• Your violation of any applicable law or third-party rights
• Content you submit or actions you take through the Platform

12. Termination

12.1 By You

You may close your account at any time by contacting us or through your account settings.

12.2 By Us

We may suspend or terminate your access at any time if:

• You breach these Terms
• Your use poses a security risk to the Platform or other users
• We are required to do so by law
• We discontinue the Platform (with reasonable notice)

12.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We may delete your account data after a reasonable retention period unless required by law to retain it.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform with at least 14 days notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

15. General

• If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect
• Our failure to enforce any right or provision does not constitute a waiver
• These Terms constitute the entire agreement between you and Mentioned regarding your use of the Platform
• You may not assign or transfer your rights under these Terms without our written consent

16. Contact

For questions about these Terms:

Email: mentionedaus@gmail.com

Website: mentioned.com.au