Privacy Policy

1. Introduction

Mentioned Pty Ltd ("Mentioned", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI search visibility tracking platform at mentioned.com.au.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Information You Provide:

• Account details (name, email, password, company name)
• Billing information (payment details, billing address, ABN)
• Business information (brand names, keywords, competitor details)
• Communications (support requests, feedback)

Information Collected Automatically:

• Device and browser information
• Usage data (pages visited, features used)
• Log data (IP address, access times)
• Cookies and session data

Information From Third Parties:

• AI platform responses (captured on your behalf)
• Analytics data (aggregated usage metrics)
• Payment processor confirmations

3. How We Use Your Information

We use your information to:

• Provide our Services (monitor AI platforms, generate reports)
• Manage your account (process payments, maintain subscriptions)
• Communicate with you (respond to enquiries, send updates)
• Improve our platform (analyse usage, develop features)
• Ensure security (detect fraud, protect our systems)
• Comply with legal obligations

4. Cookies and Analytics

We use cookies for essential functions, analytics, and marketing measurement. We use Google Analytics to understand platform usage and may use Meta Pixel for advertising effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Cloud hosting, payment processing, email services, analytics providers (contractually bound to protect your data)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Retention

We retain your information while your account is active. After account closure:

• Account data: Deleted within 90 days
• Billing records: Retained for 7 years (Australian tax requirements)
• Aggregated analytics: May be retained in anonymised form

7. Data Security

We implement appropriate security measures including:

• Encryption in transit and at rest
• Secure cloud infrastructure with access controls
• Regular security monitoring
• Incident response procedures

No system is completely secure. We will notify you of any security breach affecting your personal information in accordance with applicable laws.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at privacy@mentioned.com.au. We will respond within 30 days.

Marketing Communications: You can opt out of marketing emails at any time by clicking "unsubscribe" or updating your account settings.

9. International Data Transfers

Our primary infrastructure is hosted in Australia. Some service providers may process data internationally with appropriate safeguards in place.

10. Children's Privacy

Mentioned is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy, updating the "Last Updated" date, and sending an email for significant changes.

12. Contact Us

Email: privacy@mentioned.com.au

General enquiries: hello@mentioned.com.au

Mentioned Pty Ltd
Gold Coast, Queensland
Australia

Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992